You can ask us to delete your EatStack account and personal data at any time. This page explains what happens and lets you send a request. You can also email us directly at eatstackapp@gmail.com.
How it works
- Submit a request using the form below (or by email).
- We verify it's really you — usually a short phone call to the number on your account. This stops anyone else from deleting your data.
- We process it — customer data within about 7 days of verification. A shop has a 7-day reconsider period and a final email confirmation before it is removed.
What is deleted, and what is kept
| Account | Deleted / anonymized | Kept (and why) |
|---|---|---|
| Customer | Your name, phone number, email, saved delivery addresses, map location, and the text of any reviews you wrote. | Past order records are anonymized — kept as figures only (amounts, dates), with no link to you, for tax and accounting. Your review's star rating is kept without your identity. |
| Shop owner | Your shop is removed from the app; owner name, phone, email and all staff logins are erased. | Order and payment records are kept as required for tax, accounting, and the platform's commission history. |
Anonymized records no longer identify you. We keep them only where the law or legitimate business records require it, as described in our Privacy Policy.
Request deletion
Prefer email? Write to eatstackapp@gmail.com from the address on your account, with your mobile number, and we'll take it from there.